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Freshservice

Data Privacy Integration

Author

Osano 

Vendor

Home Page

Use Case(s)

Data Discovery

Documentation

Freshservice


Freshservice is a cloud-based IT Help Desk and service management solution that enables organizations to simplify their IT operations. The solution offers features that include a ticketing system, self-service portal and knowledge-base.

Osano connects to Freshservice APIs via a one-click integration. Osano then discovers and automatically classifies the personal data that is stored in Freshservice. Once discovery and classification have completed, you can quickly search against Freshservice and all other connected data stores in response to subject rights requests.

What's New at Osano

New reworked DSAR and discovery

We've reworked and redesigned Osano Subject Rights Management and Data Discovery, unifying them into a single, seamless experience and creating automation to save you time.

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Stay GDPR compliant under new French ruling

Privacy regulators at the CNIL in France recently declared that Google Analytics violates GDPR. Osano’s new block list feature can disable Google Analytics in France to keep you compliant while allowing you to use Google Analytics in regions where it is still legal.

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New in May 2022: DSAR conditional fields, 28 new integrations, and more!

Customize DSAR forms with conditional fields, serve consent banners in additional languages, use 28 new integrations for Data Discovery, and more! Check out our latest product announcement blog for demos, links, and more information.

LEARN WHAT’S NEW IN MAY

New in April 2022: Admin notes, IAB TCF updates, and more!

Collaborate on DSARs with internal notes for request submissions. IAB TCF 2.0 Consent Management support has been updated per the latest IAB specifications. 11 new Data Discovery integrations and more! Check out our latest product announcement blog for demos, links, and more information.

LEARN WHAT’S NEW IN APRIL

New in March 2022: attachments, config sorting, and more!

Send and receive attachments in the Data Subject Rights secure messaging portal, filter and sort capabilities for your Consent Management configuration, and much more! Check out our latest product announcement blog for demos, links, and more information.

LEARN WHAT’S NEW IN MARCH

View more product updates

Osano product & engineering teams have been hard at work. View the full list of all product updates.

View Product Updates