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GDPR Compliance in the U.S.: What to Know
In 1992, Singapore banned the sale of all chewing gum. But if you...
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Job Description
Osano is hiring an empathetic, driven Sales Engineer looking to make a difference at an early-stage startup that is shaping the fast-growing privacy industry. In this role, you’ll gain an intimate knowledge of our customers, data set, and privacy application to assess their pain points to design delightful solutions. Reporting to the Director of Customer, you’ll assist with the selling of our suite of products, and maintain an extensive knowledge of our platform’s products, features, and processes to educate new + existing customers throughout their partnership with Osano.
To be successful as a Sales Engineer at Osano, you should possess an in-depth knowledge of technical products, an understanding of customer-facing code language, and be able to relate knowledge in a way that is understandable to non-technical customers. Experience working with back-end systems, security policies, and firewalls, as well as an interest in data privacy, will serve you well in this role.
Sound like you? Keep reading!
At Osano, we value candidates from all walks of life and are focused on building a diverse team. If you don't exactly meet all of the below requirements, don't let that keep you from applying. We're looking for people who are eager to learn, especially as we continue to grow!
The Role
- Collaborate with the customer implementation, customer sucess, and sales teams to understand customer requirements and provide sales and customer support.
- Prepare technical presentations to explain our company's products or services to customers.
- Assist the Customer Success team with upgrade and expansion motions.
- Answer Request For Information (RFPs) and Security questionnaires related to potential prospects.
- Delight the customer with quick responses to their technical queries.
- Manage technical escalation for prospects + customers before escalating questions to the Engineering team.
- Identify areas for improvement and communicate these issues along with possible solutions to upper management.
- Train the sales team on the technical aspects of the company's products and services.
About You
- 3+ years experience in a technical sales, technical support, or sales engineering role.
- You have some experience working with content security policies, firewalls, and other backend systems. You may also have your CompTIA+ Security certification.
- You're interested in data privacy and want to be an expert in this booming industry. Even better if you already have your CIPT certification.
- You’re a clear and thoughtful communicator with the ability to relay technical information to non-technical customers.
- You are a natural problem-solver. You enjoy getting to the bottom of a question, issue or request and providing robust, actionable solutions.
- You’ve worked with Hubspot’s CRM + Service Hub (or similar systems) to connect with customers.
- You’re motivated by helping customers be successful and optimistic when handling questions. You're also comfortable reviewing paperwork (RFPs and Security questionnaires) so new or expansion deals move forward. Prior experience in Sales or Customer Service is a plus.
- You have basic knowledge of client-side languages𑁋Javascript, CSS, HTML, and an understanding of how coding works. You've also worked with AWS or other hosting services.
- You have some experience working in software development or with technical teams throughout the software development process.
- Lastly, you should thrive in a remote environment. For us, that means being curious, proactively communicating, and bringing ingenuity and initiative every day.
Why Us
- We’re a welcoming team that's dependable, curious and talented.
- We’re a B-corporation with a mission that matters, and we’re in a high-growth space with even more potential.
- You’ll become a privacy expert, including the opportunity to obtain your Certified Information Privacy Technologist credential.
- You'll have access to our training program, well-defined career paths, and a leadership team that values professional development.
Benefits
- Fair-pay compensation (provided below) and ownership interest/equity!
- Unlimited paid time off + a requirement to take at least two weeks off per year.
- We're a Best Place for Working Parents and offer paid parental leave for all new parents + believe that family (however you define it) comes first.
- Osano sponsors individual premiums at 100% and dependent premiums at 50% for Medical, Dental, and Vision Insurance via Aetna.
- A fully + permanently remote company so you can work from anywhere in the U.S.
- Receive a Macbook + $1,000 to craft your home workspace
- Annual company trip designed to foster connection, creativity, and having fun!
- Mental health benefits with free memberships to mindfulness + talk therapy services
Compensation
Depending on your skill, experience, and quota capacity, you can expect your annual on-target earnings to be somewhere between $135,000 and $150,000 upon joining the company. In addition, you'll also receive stock options.
A bit more about Osano
We're an easy solution to data privacy laws! Osano is a data privacy platform that instantly helps websites become compliant with laws such as GDPR and CCPA. Osano works to keep companies out of trouble and monitors all of the vendors they share data with – so they don't have to.
Osano is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender expression, gender identity, sexual orientation, national origin, disability status, protected veteran status, neurodiversity, parental status, or any other characteristic protected by law. We value what makes us different and want to see how you can make our team better!
We are happy to provide accommodations to make the interviewing process inclusive and comfortable. You’ll have an opportunity to request accommodation before your first interview.