No Fines, No Penalties—We Guarantee It

No Fines. No Penalties. Guaranteed.

We are so confident that the Osano Platform is the best way to comply with privacy laws, we’re willing to put our money behind it.

We’re proud to offer the industry’s only “No Fines, No Penalties” Guarantee. If you receive a fine or penalty issued by a regulatory agency as a result of our platform, we'll cover it up to $500,000.

What to Know About the Guarantee

We don't just sell you a product and walk away. We’re invested in your compliance with our products and our support. That’s why we created the Osano Guarantee. Here’s what you need to know to make the most of it.

We only cover paying customers on our Start, Trust, or Scale plans (referred to as “enterprise-level” in our Terms of Service) who are in good standing and have implemented all Osano products according to our documentation, including any updates to the Osano platform. If you're using Osano for free, we won’t pay your fines or penalties.

Although you can configure Osano products per our documentation, if you make changes that we haven’t approved (e.g., changing the text, changing button size, hiding dialogs for certain visitors) or otherwise engage in any kind of changes that might be considered “dark patterns,” you’re on your own.

If you're contacted by a regulatory agency about a concern that involves the Osano Platform, you must notify us right away and work with us to help resolve the issue ASAP (within 24 hours). If you receive any sweep letters or notices of violations, we’re happy to help you understand them—it’s part of our Audit Defense feature.

When we notify you about an update, you need to implement it immediately.

In case it’s unclear: If you get in trouble with a regulatory agency for something that happened before you were a paying, fully implemented customer of Osano, then the Guarantee doesn't apply.

P.S. A message from Legal: Additional terms apply and can be found in our Terms of Service, please read for more details.