As we here at Osano continue to roll out features to help you do data privacy right, we have some exciting new features to announce with our Pentland release.
Our First Layer Category feature allows you to turn off the “cookie categories” function within your first-layer cookie banner. This impacts end users within the European Economic Area and the U.K. Importantly, you still have the option to maintain the cookie categories function for your customers if preferred, but now, an “on/off” toggle button allows you the choice.
The change is based on Osano customers’ feedback and aims to present a cleaner user experience and may result in higher opt-in rates to cookies.
In addition, the Pentland release provides a new service to help you comply with California residents’ privacy rights under California’s Consumer Privacy Act. The law requires businesses with an offline component or indirect relationship to provide a toll-free phone number for data subject inquiries. Customers using Twilio as a phone host can now integrate Osano’s “DSAR phone line,” which transcribes the call and places it into your company’s data subject access request center. This eliminates the need for call agents to fulfill your data subject phone line obligation under the CCPA.