Policy Change Detection

"I have read and agree to the terms and conditions” may well be the most common lie in the history of civilization.

How many times do you scroll and click accept without a second thought? You’re not alone. Not only they go unread, but they also include a self-updating clause requiring you to go back and review those documents for changes. You’re agreeing to any changes, and their consequences, indefinitely. 

Learn About Policy Change Detection
Policy Monitoring

Let Osano Do the Boring Work

Employees regularly provision services with self-updating agreements, and enterprise agreements often include external references. Most operational protocols and laws require you to monitor your vendors. But if their agreements are self-updating, how can you effectively follow them for updates? Some vendors do send updates, but often it’s impossible to understand what has changed. Without Osano, it’s like trying to compare two Microsoft Word documents without change tracking enabled. Osano makes it easy for you to track changes and adequately understand your risk.

Secure Monitoring System

Avoid Risk

You promised your customers that you store data for 12 months. A vendor updated its policies to reflect an 18-month retention. Now you're faced with a choice in order to stay compliant. Either end the vendor relationship or update your statements to reflect reality. If you don't know, you can't.

Keep Up With Changes

If you’re unsure whether you're keeping up with your vendors, chances are you're not. On average, vendors change their policies once per month but notify their customers only once per year. Osano alerts you to major and minor changes instantly, so you're always aware of your vendors’ practices.

Travel Back In Time

The likelihood is strong that the vendors you're doing business with today have evolved since you originally signed up for their services. So have their policies. Travel back in time and review the policies that you agreed to and see in an instant exactly how much those agreements have changed.

The fox is guarding the henhouse.

Get Compliant Now

The self-updating document is widespread in the SaaS world. In recent years there has been a trend towards vendors emailing a notice to users stating, "We've updated our privacy policy" or something similar. Fewer than 25% of vendors send these notices — fewer than that point out what has been updated.

Even if the notice includes a summary, it's typically a sanitized friendly summary of changes that's gone through the marketing department. It usually does not include a statement around how the changes can impact your specific business. 

Counting on vendors to self-report in an accurate, timely, and transparent manner is irresponsible. Would you trust a restaurant to do its own health inspection? Then why trust a vendor to do its document inspection? 

Many enterprises mistakenly believe they do not need to track policy documents since they signed a separate contract for an enterprise service. Most of these contracts refer to external policies.

Even worse, many also include a self-updating clause for specific sections with the responsibility to monitor being put on you the customer. Are you monitoring these policy changes? Osano can do it for you.   

What's New at Osano

Pentland release offers new features on consent management and data subject access requests

As we here at Osano continue to roll out features to help you do data privacy right, we have some exciting new features to announce with our Pentland release.

Our First Layer Category feature allows you to turn off the “cookie categories” function within your first-layer cookie banner. This impacts end users within the European Economic Area and the U.K. Importantly, you still have the option to maintain the cookie categories function for your customers if preferred, but now, an “on/off” toggle button allows you the choice. 

The change is based on Osano customers’ feedback and aims to present a cleaner user experience and may result in higher opt-in rates to cookies.

In addition, the Pentland release provides a new service to help you comply with California residents’ privacy rights under California’s Consumer Privacy Act. The law requires businesses with an offline component or indirect relationship to provide a toll-free phone number for data subject inquiries. Customers using Twilio as a phone host can now integrate Osano’s “DSAR phone line,” which transcribes the call and places it into your company’s data subject access request center. This eliminates the need for call agents to fulfill your data subject phone line obligation under the CCPA.

Learn more about Pentland features

Osano offers privacy consulting

By now, you know that companies that show their customers that they take privacy seriously will earn their trust and loyalty. And we know that compliance with data privacy laws, like the GDPR or the CCPA, can feel like a burden. But what if it were easy and could boost your bottom line? What if you could relax — maybe even sleep at night! —  because your regulatory commitments were being handled.

We're excited to tell you: We can help you feel that way. Osano is now offering privacy consulting in addition to our compliance software. Whether you need an interim privacy officer, a data protection officer or project-specific resources, our privacy consultants are ready to roll their sleeves up for you. 

You can get started today with a free 30-minute consultation by clicking here. 

Find out more

Sweeney release

We have just released a major new upgrade to our platform. This update features role-based access controls for your business. Admins will now be empowered to restrict a user's access and control to specific parts of Osano's platform.

Role-based access controls are only the most visible of numerous enhancements in this update that improve the performance, integrity and security of the Osano platform. The release notes detail the full list of enhancements and bug fixes.

The name of this release is a hat tip to Latanya Sweeney, a Harvard professor and privacy researcher who has done pioneering privacy research for the past two decades. Click to read more about her impressive work.

Read the Release Notes

Westin release

Announcing a shiny new update to Osano's platform! Updates include:

  • Consent Manager preview showing language translations and popup styling by location
  • Consent Manager versioning and rollback
  • iFrame blocking support
  • Consent Manager configuration duplication
  • Two dozen other features, enhancements, and bug fixes

This release is named in honor of Alan Westin, the father of modern data privacy law. We released an article on our blog about how his work has shaped privacy laws and perceptions today.

Read the Release Notes

White paper: The Osano Data Privacy and Data Breach Link

Announcing a groundbreaking report analyzing the relationship between a company’s privacy practices and their likelihood of experiencing a data breach. The Osano Data Privacy and Data Breach Link reveals a predictive relationship between responsible privacy practices and security outcomes.

Download the White Paper