Troubleshooting

Solutions for Cookie Consent problems

Here you can find solutions to common problems. Report issues on Cookie Consent GitHub page.

1. How to get top pushdown to work with a fixed navigation bar?

You’ll need to add top margin to your navigation bar on popup open and remove it on close.

window.cookieconsent.initialise({ palette: {popup:{background:"#000"},button:{background:"#f1d600"}}, position: "top", static: true, onPopupOpen : function () { pushDown(this.element.clientHeight); }, onPopupClose : function () { pushDown(0); } }); function pushDown(height) { var navbar = document.getElementsByClassName(" NAVBAR CLASS ")[0]; navbar.style.transition = 'all 1s'; navbar.style.marginTop = height+'px'; }

2. Javascript TypeError

null is not an object (evaluating 's.firstChild')

This error message usually means that the body of your website is loaded dynamically and after Cookie Consent.

Try moving the scripts to the footer, just before the closing the body tag.

Cookie Consent is only available in English. However, you can configure every line of text on cookie consent window. This can be done dynamically on multilingual sites using your own translation files/scripts.

Example:
window.cookieconsent.initialise({ palette: { popup:{ background:"#000" }, button:{ background:"#f1d600" } }, content: { message: "//MESSAGE_IN_CURRENT_LANG", dismiss: "//DISMISS_BUTTON_IN_CURRENT_LANG" } });

What's New at Osano

Release 2020.2

Engineering has been hard at work adding new features and 🐜🐛🐞 fixing.

· CCPA Opt-Out mode
· CCPA Do-Not-Sell toggle
· IAB framework implementation
Read the Release Notes

New Year - New Consents!

With today's release, Osano customers now have access to:

· Automated real-time scanning of 1st party cookies.
· Automated scheduled deep site scanning
· Embedded 3rd party disclosures.
· Searchable blockchain-based audit log of consents.
Learn about Consent Management

Osano Closes $5.4M Series A

Explosive growth and ease of use are a few of the reasons that investors are falling in love with Osano.

Read about our Series A

Application Release 2019.5

Osano regularly releases updates. This December update includes new features to help expedite CCPA compliance.

See the full changelog

Application Release 2019.3

Osano regularly releases updates. This November update includes bug fixes, customer feature requests, and improved consent visualizations.

See the full changelog