Troubleshooting

Solutions for Cookie Consent problems

Here you can find solutions to common problems. Report issues on Cookie Consent GitHub page.

1. How to get top pushdown to work with a fixed navigation bar?

You’ll need to add top margin to your navigation bar on popup open and remove it on close.

window.cookieconsent.initialise({ palette: {popup:{background:"#000"},button:{background:"#f1d600"}}, position: "top", static: true, onPopupOpen : function () { pushDown(this.element.clientHeight); }, onPopupClose : function () { pushDown(0); } }); function pushDown(height) { var navbar = document.getElementsByClassName(" NAVBAR CLASS ")[0]; navbar.style.transition = 'all 1s'; navbar.style.marginTop = height+'px'; }

2. Javascript TypeError

null is not an object (evaluating 's.firstChild')

This error message usually means that the body of your website is loaded dynamically and after Cookie Consent.

Try moving the scripts to the footer, just before the closing the body tag.

Cookie Consent is only available in English. However, you can configure every line of text on cookie consent window. This can be done dynamically on multilingual sites using your own translation files/scripts.

Example:
window.cookieconsent.initialise({ palette: { popup:{ background:"#000" }, button:{ background:"#f1d600" } }, content: { message: "//MESSAGE_IN_CURRENT_LANG", dismiss: "//DISMISS_BUTTON_IN_CURRENT_LANG" } });

What's New at Osano

Application Release 2019.3

Osano regularly releases updates. This November update includes bug fixes, customer feature requests, and improved consent visualizations.

See the full changelog

Application Release 2019.2

Osano regularly releases updates. This October update improves notifications, addresses numerous user interface bugs, and refreshes the entire application.

See the full changelog

Osano Launch

Osano's open-source tools currently help more than 750,000 active websites with their compliance. These numbers make Osano the most pervasive privacy product on the planet. After more than a year of development and testing, you can finally access the Osano suite of applications. We're honored to launch Osano on stage at TechCrunch Disrupt Battlefield.

Watch The Video

7,000 Vendor Milestone

The Osano attorneys have been hard at work and today we are proud to share that we have now evaluated the privacy practices of more than 7,000 companies!

Learn about vendor monitoring

Beta Testing Complete

Thank you to all of the beta testers who participated in the closed beta. The beta has now concluded as we prepare for launch.