Troubleshooting

Solutions for Cookie Consent problems

Here you can find solutions to common problems. Report issues on Cookie Consent GitHub page.

1. How to get top pushdown to work with a fixed navigation bar?

You’ll need to add top margin to your navigation bar on popup open and remove it on close.

window.cookieconsent.initialise({ palette: {popup:{background:"#000"},button:{background:"#f1d600"}}, position: "top", static: true, onPopupOpen : function () { pushDown(this.element.clientHeight); }, onPopupClose : function () { pushDown(0); } }); function pushDown(height) { var navbar = document.getElementsByClassName(" NAVBAR CLASS ")[0]; navbar.style.transition = 'all 1s'; navbar.style.marginTop = height+'px'; }

2. Javascript TypeError

null is not an object (evaluating 's.firstChild')

This error message usually means that the body of your website is loaded dynamically and after Cookie Consent.

Try moving the scripts to the footer, just before the closing the body tag.

Cookie Consent is only available in English. However, you can configure every line of text on cookie consent window. This can be done dynamically on multilingual sites using your own translation files/scripts.

Example:
window.cookieconsent.initialise({ palette: { popup:{ background:"#000" }, button:{ background:"#f1d600" } }, content: { message: "//MESSAGE_IN_CURRENT_LANG", dismiss: "//DISMISS_BUTTON_IN_CURRENT_LANG" } });

What's New at Osano

Osano Launches a Partnership with Exterro

Osano and Exterro launched a partnership this week to pair Osano’s industry-leading cookie consent management and vendor monitoring with Exterro’s powerful suite of privacy, e-discovery and risk management tools.

Learn More

Covid-19 Update

How will Covid-19 impact Osano? Read a note from our CEO.

Read the Note

Release 2020.3

Minor bug fixes and the ability to more easily manage your own account billing.

Read the Release Notes

Release 2020.2

Engineering has been hard at work adding new features and 🐜🐛🐞 fixing.

· CCPA Opt-Out mode
· CCPA Do-Not-Sell toggle
· IAB framework implementation
Read the Release Notes

New Year - New Consents!

With today's release, Osano customers now have access to:

· Automated real-time scanning of 1st party cookies.
· Automated scheduled deep site scanning
· Embedded 3rd party disclosures.
· Searchable blockchain-based audit log of consents.
Learn about Consent Management